We work step by step, following a clear and structured process.
Each case starts with an initial review of your situation and an explanation of available options, requirements and timelines. Once the scope of work is confirmed, we manage the administrative process, coordinate documentation and communicate with the relevant authorities until the procedure is completed.

Both.
We offer one-time assistance for specific administrative or immigration procedures, as well as ongoing support, including annual service formats for clients who require continuous help with documentation, residency-related matters and administrative tasks in Spain.

We are based in Barcelona, Spain.
Most services are provided online. When required, we accompany clients in person to public authorities, notaries and other institutions in Barcelona. Personal meetings can also be arranged when necessary.

The service is founded and managed by Olga Soloncheva, a licensed Gestor Administrativo Colegiado with extensive experience working specifically with foreign and international cases.
Each case is handled individually, with attention to legal requirements, procedural details and realistic expectations.

Yes.
Each client is assigned a personal case manager who oversees the process and remains your main point of contact throughout the service.
Most communication is handled via WhatsApp, ensuring clear and efficient interaction.
Client support is available Monday to Friday, from 9:00 to 17:00 (Spain time).

Payment can be made directly on the website when ordering a service.
After payment, you receive a payment receipt and an invoice.
Alternatively, payment can be made via bank transfer based on an issued invoice.
All payment options, service scope and applicable terms are explained in advance, before any work begins.

Yes.
Our fees are clearly defined per service and published on the website. Before starting any work, you are informed of the service cost, scope of assistance and any applicable official fees, if required by the procedure.

All legal information is available on the website in the Legal Information section, including:

• offer agreement,
• terms and conditions,
• cancellation and refund policy,
• and other mandatory legal disclosures.
• We work transparently and in full compliance with applicable regulations.

No.
Decisions are made exclusively by Spanish authorities or relevant institutions. Our responsibility is to ensure that procedures are handled correctly, professionally and in compliance with legal requirements.

We provide services in Spanish, English and Russian, supporting international clients throughout the entire administrative or immigration process.